BCIL is known for its timely and committed Support services which start once the solution is integrated and project handed over. Our support services include:

  • Post sales support teams
  • Trained & certified team of hardware professionals
  • Regional support facilities
  • Adequate spares inventories
  • Industry standard practices
  • Centralized repair facility for root cause analysis
Hardware Support Services
  • Warranty Support
  • Preventive Maintenance & AMC
  • Helpdesk support through telephone, email, fax & chat
  • SLA for round the clock support
  • Resident Engineer & On-site Support
Software Support Services
  • Software Warranty
  • Source Code maintenance
  • Minor modifications & enhancements
  • Change Request Managements
  • Standard Software Support
  • Telephone Assistance
  • Critical On-Site Software Support
  • Remote Access/VPN
Solution Services
  • Business Process Study
  • Site Survey, Solution Design & Custom Software Development
  • System Integration
  • Installation & User Training